- Providing high-quality customer service via phone, email, chat, and social media
- Assisting with product information and resolving technical issues
- Initiating and managing Xiaomi device repair processes
- Adhering to detailed project guidelines and maintaining high service standards
- Supporting team goals and contributing to a positive workplace environment
- Knowledge of Serbian - C1 level and English - B1 level
- Basic computer skills (Windows environment)
- Problem-solving and communication skills
- Ability to learn quickly and memorize technical information
- Polish language knowledge - B1 level
- Performance bonus
- Hybrid work model: The first month in the office, then hybrid work (70% in the office, 30% remote)
- 2 weeks of comprehensive in-office training
- Private LuxMed healthcare
- MyBenefit with a monthly budget
- Life insurance
- MultiSport
- Fruit on Wednesdays
- Pizza Days!
- Development opportunities through coaching and skill development sessions
- Supportive team environment
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